Privacy statement
To help us protect your privacy, please read this text in its entirety to understand what information we collect from you and how we use it. For any questions regarding data confidentiality, feel free to contact the Data Protection Officer of Croatia Airlines:
Mr. Mijo Herceg
Tel: +385 1 616 00 78
E-mail: gdpr@croatiaairlines.hr
Collection of your Personal Information
There is also information about your computer that is automatically collected by Croatia Airlines. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Croatia Airlines for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Croatia Airlines Web site.
In addition, Croatia Airlines collects data about the websites you visit within Croatia Airlines to determine which of our services are the most popular. This data is used to personalize content and advertising on our website for users whose behavior indicates an interest in a specific area.
Croatia Airlines does not collect, process, or transfer sensitive personal data such as information about race, religious or political affiliation without your consent.
Privacy Policy for Mobile App Users
Policy Summary
Personal Data collected for the following purposes and using the following services:
- Push token of the mobile application
- Local user profile of the mobile application: title, first name, last name, date of birth, gender, type of document, document number, issue date, country of issuance, expiration date, nationality, country of residence, email, telephone country code, phone number, frequent flyer program, frequent flyer number.
- IP address
- Device information (phone model, OS version)
- Push
- Camera
Permissions of the mobile application
Types of Data collected
Mode and place of processing the Data
Methods of processing
The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.
Place
The Data is processed at the Data Controller's operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.Retention time
The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.
The use of the collected Data
The Data concerning the User is collected to allow the Owner to provide its services.
The Personal Data used for each purpose is outlined in the specific sections of this document.
Device permissions for Personal Data access
Depending on the user's specific device, this application may request certain permissions that allow it to access the user's device data, as described below. By default, these permissions must be granted by the user before the relevant information becomes available. Once permission is granted, the user can revoke it at any time. To revoke these permissions, users can check the device settings or contact the owner for support using the contact details provided in this document. The exact procedure for managing application permissions may vary depending on the user's device and software. Please note that revoking such permissions may affect the proper functioning of this application. When the user grants any of the following permissions, the relevant personal data may be processed (i.e., accessed, modified, or removed) by this application.
Precise location permission (non-continuous)
Used for accessing the User's precise device location. This Application may collect, use, and share User location Data in order to provide location-based services.The geographic location of the User is determined in a manner that isn't continuous. This means that it is impossible for this Application to derive the exact position of the User on a continuous basis.
Approximate location permission (non-continuous)
Used for accessing the User's approximate device location. This Application may collect, use, and share User location Data in order to provide location-based services. The geographic location of the User is determined in a manner that isn't continuous. This means that it is impossible for this Application to derive the approximate position of the User on a continuous basis.
Phone permission
It is used to access various typical functions related to the phone. For example, it allows read-only access to the "phone status," meaning it enables access to the device's phone number, current mobile network information, or the status of any ongoing calls.
Storage permission
Used for accessing shared external storage, including the reading and adding of any items.
Allow the app to read phones status and details
Used for settings screen.
Allow the app to modify and read SD cards content
Used for booking pass download from the app.
Push permission
Used for pushing relevant notifications to the device.
Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
Device permissions for Personal Data access
This Application requests certain permissions from Users that allow it to access the User's device Data as described below. Device permissions for Personal Data access (This Application). This Application requests certain permissions from Users that allow it to access the User's device Data as summarized here and described within this document. Personal Data collected: Push permission, IP address and device information, Approximate location permission (non-continuous), Phone permission, Precise location permission (non-continuous) and Storage permission.
Location-based interactions
Non-continuous geolocation (This Application). This Application may collect, use, and share User location Data in order to provide location-based services. Most browsers and devices provide tools to opt out from this feature by default. If explicit authorization has been provided, the User’s location data may be tracked by this Application. The geographic location of the User is determined in a manner that isn't continuous, either at the specific request of the User or when the User doesn't point out its current location in the appropriate field and allows the application to detect the position automatically. Personal Data collected: geographic position.
Additional information about Data collection and processing
Legal action
The User's Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services. The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities. Additional information about User's Personal Data. In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request. System logs and maintenance. For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System logs) or use for this purpose other Personal Data (such as IP Address). Information not contained in this policy- More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.
The rights of Users
Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.
This Application does not support “Do Not Track” requests.
To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.
Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Application and can request that the Data Controller remove the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.
Information about this privacy policy
The Data Controller is responsible for this privacy policy, prepared starting from the modules provided by Iubenda and hosted on Iubenda's servers.
Processing of Your Personal Data
Croatia Airlines processes all personal data in accordance with the following legal grounds;
a) Article 6, paragraph 1(a) of the General Data Protection Regulation (GDPR) when the data subject has given consent to the processing of their personal data for one or more specific purposes, particularly for the purpose of:
- Submitting an open job application;
- ubmitting an inquiry regarding a specific service;
- Signing up for a newsletter;
- Surveys and service quality analysis.
b) Article 6, paragraph 1(b) of the General Data Protection Regulation (GDPR), in order to fulfill their contractual obligation in which you, as the data subject, are a party, particularly for the purpose of fulfilling obligations or exercising rights under the transportation contract and related services, as well as handling passenger inquiries.
c) Article 6, paragraph 1(c) of the General Data Protection Regulation (GDPR), for the purpose of complying with the legal obligations of the data controller, particularly with respect to national regulations regarding border protection and entry into the Republic of Croatia, as well as air traffic safety. In relation to the mobile application, in the case of improper use of the mobile application or associated services, and in the case of a request from public authorities, we may require you to disclose personal data.
d) Article 6, paragraph 1(f) of the General Data Protection Regulation (GDPR), when the processing is necessary for the purposes of the legitimate interests of the data controller or a third party.
Personal data retention period
Croatia Airlines stores your personal data for as long as necessary to fulfill the purpose for which it was collected.
Provision of personal data
Croatia Airlines will not disclose personal data to third parties; however, in certain cases, data may be accessible to specific types of individuals involved in the operation of the website or mobile application or in the provision of services by Croatia Airlines (e.g., administration, sales, marketing, legal department, system administration) or external parties (such as technical service providers, delivery services, hosting providers, IT companies, communication agencies).
Additionally, in the event that we are required to do so i) under applicable laws; ii) to protect and preserve the rights or property of Croatia Airlines; and iii) in emergency and urgent situations to protect the personal safety of our users or the public interest, Croatia Airlines may disclose personal data without notice.
Croatia Airlines will not sell or rent user lists to third parties without your consent. Croatia Airlines may, from time to time, contact you on behalf of external business partners regarding offers that may interest you. Such third parties will not be allowed to use your personal data except for the purpose of providing these services to Croatia Airlines and will be obligated to maintain the confidentiality of the data.
Use of cookie files
The Croatia Airlines website uses cookies to customize your internet experience according to your needs. A cookie is a text file that the website server saves on your hard drive. Cookies cannot be used to run programs or introduce viruses to your computer. Cookies are assigned individually, and only the website server in the domain that saved the file can read them.
One of the primary purposes of cookies is to provide a convenient feature that saves you time. The purpose of cookies is to inform the web server that you have returned to a specific page. For example, if you personalize pages on the Croatia Airlines website or register for Croatia Airlines pages or services, a cookie helps us remember your specific information during your future visits. This simplifies the process of recording your personal details, such as billing addresses, shipping addresses, and so on. When you return to the same Croatia Airlines website, the data you previously entered can be retrieved, allowing you to easily use the features of Croatia Airlines that you have customized.
You have the option to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to refuse cookies if you prefer. If you choose to refuse cookies, you may not be able to fully experience the interactive features of Croatia Airlines services or the websites you visit.
Security of your Personal Information
Croatia Airlines protects your personal data from unauthorized access, use, or disclosure. When personal information (such as credit card numbers) is transmitted through the website, it is protected by encryption methods such as Secure Socket Layer (SSL).
Your personal data is stored on a server that can only be accessed by selected individuals and service providers.
Other websites that can be accessed through our website have their own privacy policies and data collection practices, including how they use and disclose such data. Therefore, we recommend that you review their privacy policies. Croatia Airlines d.d. is not responsible for the methods and conditions of data collection and processing by third parties.
Regularly update of this Statement
We regularly update this Privacy Statement to reflect feedback from the company and you as a user. We encourage you to review this Statement occasionally to stay informed about how we protect your data.
Your rights regarding the processing of personal data
In accordance with the General Data Protection Regulation (GDPR), you have the following rights:
- The right to access personal data and information;
- The right to correct personal data;
- The right to erasure;
- The right to restrict the processing of personal data;
- The right to object.
To exercise your rights, you can contact us in writing at our headquarters address or via email at the email address provided above for the Data Protection Officer of Croatia Airlines.
Trip duration
Price for return flight per 1 adult passenger and includes taxes and fees.