FlyOnline Club
The FlyOnLine Club is Croatia Airlines’ rewarding programme for passengers using the FlyOnLine service. This membership is free of charge.
FlyOnLine Club membership
- After successfully completing a booking and payment, you automatically become a member of the FlyOnLine Club.
- After five successful and used online bookings made in your name and paid with your credit card within one year, from January 1, 2024, until today, you are entitled to one award ticket on Croatia Airlines flights.
The right to use the benefits of the FlyOnLine Club is granted to all those who make purchases through the Croatia Airlines website or app starting from January 1, 2024.The right to award tickets is always based on tickets issued in the current and previous year.
To reserve your award ticket, fill out the FlyOnLine request and forward it to the internet sales department.
Award travel benefits
Book and buy your ticket via FlyOnLine.
When you successfully process a reservation and payment you will receive an e-mail message with all necessary details including your reservation special code. The reservation code (so called PNR) is a unique six-figure code - a combination of numbers and letters, regardless the number of passengers stated in that particular reservation.
Collect you reservation codes. When you collect five reservation codes and use all five tickets, fill in the FlyOnLine request and forward it to the Internet Sales Department at flyonline@croatiaairlines.hr.
Upon receiving your email our Internet Sales Department will check all the necessary details. In case your reservation codes are not valid the Internet Sales Department personnel will contact you. The Internet Sales Department will check your flights and contact you to ask for details concerning your award ticket (travel dates and destinations).
Award tickets
In order to win a one-way economy class award ticket on Croatia Airlines domestic flights, you can combine five different successful online transactions (reservations and payments, after tickets have been used) for Croatia Airlines one-way flights, regardless of the service class, in domestic or international traffic.
In order to win a one-way business class award ticket on Croatia Airlines domestic flights you have to collect five different successful online transactions (reservations and payments, after tickets have been used)for Croatia Airlines business class one-way flights, in domestic or international traffic.
In order to win a return award ticket in economy class on Croatia Airlines domestic flights you can combine five different successful online transactions (reservations and payments, after tickets have been used) and use them for Croatia Airlines return flights, regardless of service class, in domestic or international traffic.
In order to win a return business class award ticket on Croatia Airlines domestic flights you have to collect five different successful online transactions (reservations and payments, after tickets have been used) for Croatia Airlines business class return flights, in domestic or international traffic.
In order to win a one-way economy class award ticket on Croatia Airlines international flights you have to collect five successful online transactions (reservations and payments, after tickets have been used) for one-way Croatia Airlines international flights, regardless of the service class.
In order to win a one-way business class award ticket on Croatia Airlines international flights, you have to collect five different successful online transactions (reservations and payments, after tickets have been used) for Croatia Airlines one-way domestic flights in business class.
In order to win a return award ticket on Croatia Airlines international flights in economy class, you have to collect five successful online transactions (reservations and payments, after tickets have been used) for return Croatia Airlines international flights, regardless of the service class.
In order to win a return award ticket in business class on Croatia Airlines international flights, you have to collect five different successful online transactions (reservations and payments, after tickets have been used) for Croatia Airlines return international flights in business class.
Award travel conditions
You have to book your award ticket no later than three days before the flight and it is valid for Croatia Airlines flights only. The number of seats on each flight is limited.
Before using your award ticket you have to use all other tickets booked and paid via FlyOnLine.
Reservation codes for an award ticket can be used only by the person who is both - the passenger and the credit card holder who actually paid for the tickets (in case the reservation code includes more than one passenger). This person can specify another passenger for the award ticket. Additional changes are not permitted once the ticket has been issued.
The airport taxes and surcharges as well as other expenses in connection with the award ticket have to be settled by the passenger when collecting the ticket. All taxes and surcharges are charged in full amount (unlike those applicable to promotional fares / cheaper fare families).
The passenger does not have to pay the TSC (ticket service charge) for the award ticket. The award ticket can not be used in the black-out periods: from 1 July to 31 August and from 20 December to 10 January. An award ticket is valid six month after the issuing date. Once a ticket has been issued, its validity period cannot be extended and the ticket cannot be exchanged for any method of payment.
A lost or stolen ticket for a domestic flight cannot be reissued. The same conditions and procedures applicable to paid tickets apply also in case of a lost or stolen ticket for an international flight. In that case another ticket shall be issued with a surcharge of 100 EUR.
In case of cancellation, only unused taxes can be refunded, with the exception of Fuel and Security Surcharge. After taxes refund, the award ticket in question is considered used and the reservation codes spent for it cannot be used again.
Croatia Airlines reserves the right to change the terms and conditions at any time.
FlyOnLine award ticket request
Apply for your award ticket here.