Animals
Pet owners flying with us during the months of November, December and January can enjoy special benefits and additional services. Instead of two pets per flight, it is now possible to transport three dogs or cats. Additionally, a 20 % discount is applied to the pet transport service, and special package deals from the travel agency Obzor putovanja are available.
Croatia Airlines will provide additional support during November, December and January to the initiative by the Zagreb Tourist Board, promoting Croatia’s capital as a pet-friendly destination.
The promotional discount of 20 % for transporting a dog or a cat in the aircraft cabin for international flights will be automatically applied at all Croatia Airlines sales offices during November and December. It is not possible to book transport for your pet via our website, so we kindly ask you to contact our colleagues via the email address: contact@croatiaairlines.hr.
For this occasion, the travel agency Obzor putovanja has created special package deals that include round-trip airline tickets, accommodation in one of four pet-friendly hotels in Zagreb (for 2, 3, or 4 days), and transfers from the airport to the city and back.
More information on how pet friendly Zagreb is can be found here.
Animals in the baggage compartment
Animals that cannot be transported in the passenger cabin due to their size, are to be transported in the baggage compartment if certain conditions are met. The weight of the animal as well as the dimensions of the container / cage must be stated when booking this service. The dimensions of the container must comply with the IATA (International Air Transport Association) standard. Find out more here.
Requirements for the kennel:
- the animal must be able to stand with its head extended and must have enough space to move
- feeding and watering facilities must be available
- it must be leakproof and the floor must be covered with absorbent material
- it shall be ventilated on at least 3 sides
- it has to be solid and escape-proof.
Croatia Airlines reserves the right to check:
- the animal´s behaviour at the time of acceptance
- that the container meets the requirements to ensure a safe transport throughout the whole journey.
One container can hold up to:
- 3 puppies or kittens from the same litter, in an adequate transport container weighing max. 8kg each
- a maximum of 2 adult animals up to 14kg each, that are used to each other in an adequate transport container.
All other types of animals are transported as cargo.
Animals are not included in the free baggage allowance and their transportation is charged depending on the size of the container (categories: medium and large) and the type of flight.
The prices of the transportation of pets being carried in a container (its size up to 80x55x55cm)
Animals being transported in the baggage compartment, in a container size up to 80x55x55cm, are considered to be medium size:
- Domestic flights: 33 EUR + PDV (25 %)
- International flights (within Europe): 100 EUR
- International flights (outside Europe): 150 EUR
The prices of the transportation of pets being carried in a container (its size up to 125x75x85cm)
Animals being transported in the baggage compartment, in a container size up to 125x75x85cm, are considered to be large size:
- Domestic flights: 40 EUR + PDV (25 %)
- International flights (within Europe): 200 EUR
- International flights (outside Europe): 300 EUR
Transportation of animals in the baggage compartment, in container size up to 125x75x85 cm is possible only in the Airbus A319, Airbus A320 and Airbus A220.
Croatia Airlines does not transport animals on flights from Croatia to the UK but on flights from UK to Croatia Croatia Airlines does transport animals (except London Gatwick airport).
Croatia Airlines does not transport animals in the baggage compartment on flights from Ireland to Croatia but on flights from Croatia to Ireland, Croatia Airlines does transport animals.
IMPORTANT NOTICE:
Animals can be transported on Croatia Airlines flights only if their owner is on the same flight.
For animal transport in the baggage compartment on international flights bought on the day of departure in Croatia and Bosnia and Herzegovina an additional charge of 10 EUR will apply.
Animals in the passenger cabin
Only cats and dogs (accompanying a passenger) can be transported in the passenger cabin, unless it is forbidden by the state where the pets are transported to and provided the Croatia Airlines rules and regulations are complied with. Passengers must collect all the information about regulations of the country they are travelling to and make sure they possess the required documents. It is necessary to make a reservation in advance and pet transport is always charged additionally.
It is allowed to accept only two animals, two dogs or two cats, on the same flight, but one dog and one cat cannot be accepted.
Animals have to be transported in a proper transporter soft bag. Only one transporter bag with one animal is allowed per passenger.
- The size of the transporter bag is limited and its dimensions cannot exceed 115 cm.
- The bottom of the bag has to be water-resistant.
- The maximum weight of the bag with the pet is 8 kg.
- The bag with the pet must be stowed on the floor under the seat in front of the passenger for the whole duration of the flight (including head and tail).
*A hard-shell container for animals will be accepted on the flight (if the passenger is transferring or on the return journey and has already travelled with the hard-shell container) provided that it can be adequately stowed during the flight and the dimensions of the container do not exceed the limits.
Charges
- Domestic flights: 28 EUR + VAT (25%)
- International flights (within Europe): 50 EUR
- International flights (outside Europe): 70 EUR
Croatia Airlines does not transport animals on flights from Croatia to the UK but on flights from UK to Croatia Croatia Airlines does transport animals (except London Gatwick airport).
IMPORTANT:
Animals can be transported on Croatia Airlines flights only if their owner is on the same flight.
It is not possible to book this service on our website. Please contact one of our sales offices or Contact Center.
For animal transport in the passenger cabin on international flights bought on the day of departure in Croatia and Bosnia and Herzegovina an additional charge of 10 EUR will apply.
Offices in Croatia can charge you only in the local currency (EUR). Credit cards are accepted. Refund for Animals Charges / Fees are permitted before departure only. After departure refund is not permitted.
Brachycepahlic animals (dogs and cats with very short nose) can not be transported in cargo holds on flights operated by Croatia Airlines. They can be accepted only in passenger cabin, provided they meet requirements (weight with the cage up to 8 kg, dimensions of the cage cannot exceed 115 cm).
The table below shows the dogs and cats breeds not acceptable in the baggage compartment:
| Animals | Breeds |
|---|---|
| Dogs | Affenpinscher, Bulldog (all breeds except American Bulldog), Pug (all breeds), American Pit Bull Terrier, American Staffordshire Terrier, Boston Terrier, Boxer, Brussels Griffon, Bull Mastiff, Bull Terrier, Chow Chow, English Toy Spaniel, Japanese Chin, Japanese Spaniel, Lhasa Apso, Pekinese, Pit Bull, Shar Pei, Shih Tzu, Staffordshire Bull Terrier |
| Cats | British Shorthair, Exotic Shorthair, Himalayan cat, Persian cat, Scottish Fold |
The following breeds are classified as fighting dog breeds: American Bulldog, Caucasian Owtscharka, Dogo Argentino, Karabash (Kangal), Rottweiler and Doberman.
Fighting dogs and mixed breeds of fighting dogs may only be accepted in an appropriate container (IATA CR82 - Container Requirement 82):
- the container has to fulfil the IATA Live Animals Regulation container requirement 82)
- the container or crate must be constructed of wood, metal, synthetic materials, weld mesh and wire mesh
- the height of the container must allow the animal to stand in a natural position with its head extended and the width must permit it to turn around and lie down comfortably
- the frame must be made from solid wood or metal parts bolted or screwed together
- the sides and doors must be made of metal or solid wood, the front of the container must be constructed of weld mesh
- the opening must be made of heavy-duty wire mesh, metal or reinforced wood and must have a secure means of fastening that cannot be opened accidentally
- the container openings must be small enough to ensure that the animal cannot get any part of its body through them, and the container must ensure protection against bites or scratches by the animal.
Detailed information and container specifications can be found at the link.
Trained service dogs (seeing eye dogs, hearing aid trained dogs, specially trained dogs to assist a person with disability, rescue dogs and search dogs):
- travel free of charge
- are accepted for transport in the passenger cabin, on a leash
- a reservation must be made in advance
- is subject to safety related limits in weight and size
- is in principle max. allowed weight 25kg
- the passenger travelling with a service animal is obliged to bring a muzzle in case it is needed for safety reasons.
A guide dog that accompanies deaf, blind or passenger with paraplegia, is accepted free of charge. The dog has to be properly harnessed, but not muzzled or caged. It does not occupy a seat, and it is not allowed to move around the cabin.
For additional information, please contact one of Croatia Airlines sales offices.
In order to transport your pet to Ireland, it must:
- have a valid EU pet passport or EU health certificate
- be microchipped
- have a valid rabies vaccination
- be administered tapeworm treatment (for dogs only)
- be accompanied by its owner.
Please find more details here.